Terms of Service

This section is a plain-language overview. It is here to help, and the sections after it are the binding ones.

• Reelsurfing helps you study public short-form videos and write your own scripts. You own what you write.
• New accounts get 500 free credits, with no payment method. Nothing is charged until you choose a plan. When you subscribe, your card is charged that day, and the plan renews until you cancel.
• You can cancel at any time from Settings. You keep access until the end of the period you paid for.
• Any charge can be refunded by you, from Settings, for 24 hours after we take it. You do not have to ask us. Refunding ends the plan straight away. The one exception is a payment for moving up to another plan, which is final.
• Scripts and analyses are written by AI and can be wrong. Check facts before you publish.
• The videos you study belong to their creators. Learn from them; do not copy them.

By creating an account or using the Service, you agree to these terms. If you do not agree, do not use the Service. If you use the Service for a company or other organization, you confirm that you have the authority to accept these terms for it, and “you” includes that organization.

The Service is offered only to people in the United States. We do not target, market to, or knowingly provide the Service to users outside the United States, and we may decline or close an account that appears to be used from outside it. If you choose to access the Service from elsewhere, you do so on your own initiative and you are responsible for complying with your local law.

You must be at least 18 years old and able to enter a binding contract. The Service is not directed to children, and we do not knowingly collect personal information from anyone under 13. If we learn that we have, we will delete the account and its data.

• Give accurate information when you sign up and keep your email address current. We send billing and legal notices to it.
• You are responsible for what happens under your account. Keep your password private and tell us promptly at support@reelsurfing.com if you think someone else has access.
• An account is for one person. Do not share it or create multiple accounts to obtain more than one grant of free credits.

The Service lets you:

• track public creator channels on YouTube, TikTok, and Instagram, and see each video scored against that channel's own typical views;
• analyze public videos for their transcript, idea, opening hook, and story structure; and
• research a topic on the web and generate hooks and scripts that you can edit and refine.

The Service depends on data from third-party platforms and data providers. That data can be late, incomplete, inaccurate, or unavailable, and a platform can change or restrict access at any time. We do not promise that any particular channel, video, platform, or data point will be available.

Reelsurfing is not affiliated with, endorsed by, or sponsored by YouTube, Google, TikTok, Instagram, or Meta. The Service uses YouTube API Services; by using features that show YouTube data, you also agree to the YouTube Terms of Service.

We improve the Service continuously and may add, change, or remove features. If we remove a feature that materially reduces what a paid plan provides, section 16 (changes) and section 12 (your right to cancel) apply.

Plans

• Creator Monthly: US$10 per month, billed monthly, with 2,000 credits each month.
• Creator Yearly: US$90 per year, billed once a year, with 2,000 credits each month.
• Pro Monthly: US$50 per month, billed monthly, with 12,000 credits each month.
• Pro Yearly: US$450 per year, billed once a year, with 12,000 credits each month.

A yearly plan is paid once for the year and gives its credits one month at a time, not all at once. See section 7 (credits).

Prices are shown before tax. Applicable taxes are calculated and shown at checkout.

Free credits and automatic renewal

Every new account receives 500 free credits once, with no payment method and no charge. When you subscribe to a plan, your payment method is charged the plan price that day, and the plan then renews automatically for the same period (monthly or yearly) at the price you subscribed at until you cancel.

• The free credits do not expire and are not removed when you subscribe. One grant of free credits is available per person.
• The amount you will be charged and the renewal date are shown at checkout and in Settings.

How to cancel

Go to Settings → Subscription → Manage subscription, which opens the billing portal, and cancel there. (Changing between plans is done in Settings itself.) You can also email support@reelsurfing.com and we will cancel for you. Cancelling stops future charges. You keep access, and any remaining credits, until the end of the period you have already paid for.

Changing plans

You can change plans in Settings. A change is either a move up or a move down, and the two work differently.

• Moving up means changing from a monthly plan to a yearly one, or from Creator to Pro for the same or a longer period. The new plan starts on the day you choose it. You pay the new plan's price, less the part of your last payment that belongs to the months you have not finished; the month you are in counts as not finished. For example, moving from a plan that costs US$10 a month to one that costs US$50 a month costs US$40 that day. On a yearly plan, a month whose credits you took early counts as finished, and so does the month you took them in.
• When you move up, a new billing period begins that day and renews at the new plan's full price, your plan credits are replaced by the new plan's, and your previous subscription ends. Credits you bought, and your free credits, are not affected.
• A payment for moving up is final. It cannot be refunded under the 24-hour rule below, and neither can the earlier payment that was counted toward it. This is stated on the button before you pay.
• Moving down means changing from a yearly plan to a monthly one, or from Pro to Creator. It takes effect on your next renewal date, and until then you keep the plan you paid for. No money is returned for moving down. You can take the change back in Settings at any time before that date.

Payments

Payments are handled by Polar Software, Inc. (“Polar”), which acts as the merchant of record: Polar sells you the subscription, collects payment and tax, and issues your invoices. Polar's own terms and privacy policy apply to the checkout. We do not receive or store your full card number.

Refunds

For 24 hours after any charge — your first one and every renewal — you can refund it yourself in Settings. The one exception is a payment for moving up to another plan (see “Changing plans” above), which is final. There is no form and nothing to ask us for: the button refunds the full amount to the card that paid, and ends your plan at the same time. We do this because a charge you did not expect should be undoable by the person it surprised, not by us on a weekday.

After those 24 hours, charges are non-refundable and we do not give refunds or credits for partly used periods, except where the law gives you a right to one or as stated in section 12. If you believe you were charged in error, email support@reelsurfing.com within 30 days and we will look into it.

There is no general cooling-off period for online subscriptions in the United States. The free credits are how you decide whether the Service is right for you: they need no payment method, and nothing is charged until you subscribe.

Price changes

We may change prices. We will tell you by email at least 30 days before a new price applies to you, and it will apply only from your next renewal. If you do not agree, cancel before that renewal.

Failed payments

If a renewal payment fails, the payment may be retried. If it cannot be collected, your plan ends and paid features stop until you subscribe again. Your saved work remains available to read.

• Credits are how the Service measures use of features that cost us money to run. Current prices are shown in Settings. As of the effective date: tracking a new channel costs 4 credits, analyzing a video 6, researching a script topic 6, generating hooks 2, writing a script 6, and refining a script 2.
• Your plan's credits are given one month at a time, and a month's credits expire at the end of that month. Unused plan credits do not roll over. On a yearly plan the paid year is divided into 12 months counted from the day you paid, and each month brings that month's credits.
• On a yearly plan, if you run out you may take the next month's credits early, at no charge, as often as you like until all 12 months of the paid year have been taken. Credits taken early can be used until the end of the month they belong to, and that month brings no new credits when it arrives.
• Credits bought separately as a pack are added to your balance, do not expire, and are not cleared when your plan renews. Your plan's credits are used first, so bought credits are only spent once the plan's are gone.
• Credits have no cash value, cannot be transferred or sold, and are not refundable, including credits bought as a pack.
• If a step fails on our side, the credits for that step are returned to your balance automatically.
• We may change how many credits an action costs. If a change makes actions more expensive, we will give at least 30 days' notice.

You own your content. “Your content” means what you put into the Service (topics, drafts, notes, chat messages, research edits) and the scripts and other output the Service generates for you. As between you and us, you own it, to the extent the law allows ownership of AI-generated material.

The license you give us. You give us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and process your content only as needed to operate, secure, and support the Service for you. This license ends when your content is deleted from our systems.

No training on your content. We do not use your content to train AI models. Our AI provider processes your content to return results to you, as described in the Privacy Policy.

Feedback. If you send us ideas or suggestions about the Service, we may use them without any obligation to you.

• Analyses, research briefs, hooks, and scripts are produced by AI systems. They can contain mistakes, outdated information, or statements that are simply untrue. The Service flags some numbers it cannot trace to its research, but it does not catch everything.
• You are responsible for what you publish. Check facts, claims, names, and numbers before using any output, and make sure your final video complies with the law and with the rules of the platform where you post it.
• Output is not professional advice (legal, medical, financial, or otherwise).
• Because of how AI works, other users may receive output similar to yours. We do not promise that output is unique or that it does not resemble existing works.
• We do not promise that any video you make will reach a particular number of views or any other result.

The videos, thumbnails, titles, transcripts, and channel information shown in the Service belong to their creators and the platforms that host them. We show them so you can study what worked. These terms do not give you any rights in that material.

• Use what you learn (structures, formats, hook patterns) to create your own original work. Do not copy, re-upload, or closely imitate someone else's video, script, or likeness.
• You are responsible for how you use information from the Service, including respecting copyright, trademark, and publicity rights.

If you are a creator or rights holder and want your content or channel removed from the Service, or you believe something on the Service infringes your rights, email support@reelsurfing.com with the URL of the content, a description of your concern, and how we can reach you. We review every request and remove content where appropriate.

You agree not to:

• use the Service to break the law, or to harass, stalk, defame, or harm any creator or other person;
• copy, scrape, or bulk-export data from the Service by automated means, or resell or redistribute the Service or its data;
• get around credit limits, plan limits, or technical protections, or create accounts to obtain repeated grants of free credits;
• reverse engineer the Service, except where the law does not allow this restriction;
• interfere with the Service, probe it for vulnerabilities without our written permission, or send it malware or excessive automated traffic;
• use the Service to generate content that is unlawful, deceptive in a way that harms others, or that infringes someone else's rights; or
• use the Service to build a competing product.

You can stop using the Service and cancel your plan at any time (section 6). You can also delete your account in Settings. Deleting your account cancels your plan immediately, ends your access right away, and permanently removes your content; the unused part of a paid period is not refunded. See the Privacy Policy for what is deleted.

We may suspend or end your access if you seriously or repeatedly break these terms, if we are required to by law, or if your use creates a risk of harm to the Service or to others. Where we reasonably can, we will warn you first and give you a chance to fix the problem.

We may also stop offering the Service altogether. If we do, or if we end a paid account when you have not broken these terms, we will refund the unused part of the period you paid for.

Sections that by their nature should continue after the agreement ends (including 8 to 10, 13 to 15, 17, and 18) continue to apply.

The Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that data from third-party platforms will be accurate or available, or that AI-generated output will be accurate, original, or suitable for your purpose.

Some countries and states do not allow certain disclaimers. If you are a consumer, nothing in these terms takes away rights that the law says cannot be taken away.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, views, followers, data, or goodwill. Our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim and (b) US$100.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud, for death or personal injury caused by negligence, or for intentional misconduct.

If someone brings a claim against us because of content you submitted, how you used output from the Service, or your breach of these terms or the law, you agree to cover our reasonable costs and losses from that claim, to the extent the law allows. This section does not apply to the extent a claim is caused by our own breach of these terms. If you are a consumer, it applies only to the extent permitted by the consumer law of the country where you live.

We may update these terms. For changes that materially affect your rights or what you pay, we will tell you by email or in the Service at least 30 days before they take effect. If you do not agree, you can cancel before the change applies; continuing to use the Service after that date means you accept the updated terms. The current version and its effective date are always shown at the top of this page.

Talk to us first. Most problems can be solved quickly by emailing support@reelsurfing.com. Before starting a formal claim, each of us agrees to try in good faith to resolve the dispute informally for 30 days after one side notifies the other.

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules.

Binding arbitration

Please read this carefully. It affects your legal rights. It requires most disputes between you and us to be resolved by individual binding arbitration instead of in court, and it waives your right to a jury trial and to take part in a class action. You may opt out within 30 days.

If we cannot resolve a dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these terms or the Service will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. The arbitrator decides all issues except that a court decides whether the class-action waiver below is enforceable. Arbitration is conducted by a single arbitrator, on the written record or by video unless the arbitrator orders otherwise, and judgment on the award may be entered by any court with jurisdiction. Where the AAA rules require us to pay filing and arbitrator fees for consumer claims, we will pay them.

No class actions

You and we may bring claims only on an individual basis, and not as a plaintiff or class member in any class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding. If this paragraph is found unenforceable as to a particular claim, that claim, and only that claim, will be severed and heard in the courts identified below.

What is not covered

Either of us may bring an individual claim in small-claims court if it qualifies, and either of us may ask a court for an injunction or other equitable relief to stop actual or threatened infringement or misuse of intellectual property. For those claims, and for any claim that is severed from arbitration, the exclusive venue is the state and federal courts located in Wilmington, Delaware, and you and we consent to personal jurisdiction there.

How to opt out

You can reject arbitration and keep your right to go to court. Email support@reelsurfing.com within 30 days of first accepting these terms, with your account email and a statement that you opt out of arbitration. Opting out does not affect anything else in these terms, and we will not treat it as a reason to close your account.

• These terms and the Privacy Policy are the entire agreement between you and us about the Service and replace any earlier agreement on the same subject.
• If a court finds part of these terms unenforceable, the rest stays in effect.
• If we do not enforce a term, that is not a waiver of our right to enforce it later.
• You may not transfer your rights under these terms without our consent. We may transfer ours as part of a merger, acquisition, or sale of the Service, and we will tell you if that happens.
• Neither of us is liable for delay or failure caused by events beyond reasonable control, such as outages of third-party platforms or infrastructure.